FAQ & Refunds
FAQ
1. When will my order ship?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return in the event that:
1. You received the wrong product.
2. You received the wrong size.
3. The product is damaged.
To be eligible for a return, your item must be in the same condition that you received it, brand new, unworn, unused, unwashed, with tags, in its original packaging, free of any deodorant, pet hair, perfumes/colognes and cigarette smoke. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at contactus@oticeshop.com.
If your return is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returned items must be sent via insured, prepaid (at your expense) USPS Priority Mail (for tracking purposes) or Priority Mail International. Courier shipments (i.e., UPS, FedEx, DHL) will not be accepted.
Outside The US: Please note that if your country of residence is not United States, shipping your goods may take longer than expected. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be refunded the cost of your item only (shipping costs will not be refunded) to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1. When will my order ship?
Most orders will ship within 5 business days via USPS Priority Mail with tracking. Pre-Order items will be shipped according to the date listed, however may be delayed due to unexpected circumstances with production times. Refunds will not be accepted on Pre-Order items (even if they are delayed).
2. Do you ship Worldwide?
Yes. We are not responsible for Customs Fees for shipments outside of the United States.
3. Can I cancel my order?
You can only cancel your order if your item has not shipped yet and does not include pre-order items. Refunds will not be accepted on Pre-Order items (even if they are delayed).
4. My tracking number is not showing anything?
Tracking numbers will be e-mailed to you when the labels are printed. There may be a delay from the time your tracking number is created to the time the item is mailed or the tracking number information is updated in the USPS system. Please wait 24-48 hours and check again. During the busy Holiday Season, USPS tracking information may take several days or even a week to update.
5. My tracking shows my item was delivered but I didn't receive it?
You should ask your neighbors and your local mail person/post office if they have seen your package. Take your tracking number to the post office and have them research it. In the event your package was lost or stolen, we are not responsible or held liable. You will have to fill out a complaint with the USPS.
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return in the event that:
1. You received the wrong product.
2. You received the wrong size.
3. The product is damaged.
To be eligible for a return, your item must be in the same condition that you received it, brand new, unworn, unused, unwashed, with tags, in its original packaging, free of any deodorant, pet hair, perfumes/colognes and cigarette smoke. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at contactus@oticeshop.com.
If your return is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returned items must be sent via insured, prepaid (at your expense) USPS Priority Mail (for tracking purposes) or Priority Mail International. Courier shipments (i.e., UPS, FedEx, DHL) will not be accepted.
Outside The US: Please note that if your country of residence is not United States, shipping your goods may take longer than expected. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be refunded the cost of your item only (shipping costs will not be refunded) to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.