Shipping policy

Most orders will ship within 5 business days via USPS Priority Mail with tracking.  Pre-Order items will be shipped according to the date listed, however may be delayed due to unexpected circumstances with production times.  Refunds will not be accepted on Pre-Order items (even if they are delayed). 

2.  Do you ship Worldwide?

Yes.  We are not responsible for Customs Fees for shipments outside of the United States.

3.  Can I cancel my order?

You can only cancel your order if your item has not shipped yet and does not include pre-order items.  Refunds will not be accepted on Pre-Order items (even if they are delayed). 

4.  My tracking number is not showing anything?

Tracking numbers will be e-mailed to you when the labels are printed.  There may be a delay from the time your tracking number is created to the time the item is mailed or the tracking number information is updated in the USPS system.  Please wait 24-48 hours and check again.  During the busy Holiday Season, USPS tracking information may take several days or even a week to update.

5.  My tracking shows my item was delivered but I didn't receive it?

You should ask your neighbors and your local mail person/post office if they have seen your package.  Take your tracking number to the post office and have them research it.  In the event your package was lost or stolen, we are not responsible or held liable.  You will have to fill out a complaint with the USPS.